Mission
Laurie B. has run a tight ship at the Valley
Kitchen in Fargo, ND for the last 23 years.
She expects her customers to receive top quality
food and excellent service while enjoying the
"down home" atmosphere. Antique toy trackers
and delicate painted plates line the walls of this
favorite local restaurant. So when the cash
register kept coming up short, Laurie knew it
was time to call in some help.
Solution
The owners worked with byRemote, an IP
surveillance solutions provider, to
install a surveillance system with four Axis
network cameras, one storage PC, the byRemote
Surveillance Center camera management software and connected
them all with a DSL line.
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Instant Text Messages
upon Motion Detection |
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The
solution enables the owners to view their
cameras remotely from home via the
Internet and to be notified if any movement is
detected at the cash register after the
restaurant has closed for the evening.
byRemote helped set up the cameras to send an
instant text message to their cell phone
if motion is triggered and an email is sent
immediately with screenshots attached of the
incident.
Result
One evening while at home, her cell phone rang
with a custom ring tone that was set up to notify
her when it was a text message. The text
message read "Motion detected by cashier camera"
along with a date and time stamp. They were
able to immediately go to their email and check
for incoming messages. The Subject line read
"Motion Detected at location" and had screenshots
attached of a familiar person at the cash
register. Laurie was able to compile
a movie clip of the incident and present it to the
employee the next day.
Added Advantage: Improved Quality of Service
A new study from the Food Marketing Institute (FMI)
shows employee theft accounts for 43.3 percent of
total losses. Cash was the number one type
of employee theft, finishing ahead of last year’s
leader — merchandise theft, which came in a close
second. Cash is most frequently stolen by
employees directly from the cash register.
“Retailers lose billions of dollars each year from
shoplifting, employee theft and organized retail
theft,” said Anne-Marie Roerink, FMI director of
research. “Even the slightest improvement in
these areas will add significantly to the bottom
line of every food retailer.”
Reference By implementing products and
services offered by byRemote, Inc., the Valley
Kitchen restaurant has been able to reduce
shortages at the cash register while improving
quality of service.
"With the byRemote system in place, our till
shortages are controlled, customers are greeted
promptly and food orders are picked up promptly
for delivery. Since the cameras are network
based, the live video can be viewed from multiple
PC’s. We utilize two viewing stations - one
in the manager’s office and one at the server
station. This ensures that servers and floor
managers can monitor service levels of all dining
areas at all times. This creates customer
satisfaction by offering faster service,"
Laurie said.
"At first we didn't see a need to order high-speed
Internet at the store, but are glad we did. We are
able to monitor activity from our home computer over our
cable Internet connection and have seen a jump in
production and profitability since installing the
cameras."
