Testimonial:

“Our company has owned a camera monitoring system that has been installed and maintained through ByRemote for 6 years. The system has been a valuable tool for monitoring sensitive zones involving cash, inventory, and other vulnerable assets. The system provides a factual basis to counter employee dishonesty and helps to maintain policy enforcement. Being able to monitor the business from home or other off-site locations is fantastic.

The service I have received from ByRemote has been outstanding over the entire 6 year period. Any problems or upgrades have been competently addressed in short order. I have always received professional and courteous service. I have had very few problems and the staff of ByRemote has occasionally given me calls just to see how things are going. ByRemote has provided service above and beyond my expectations.

Thanks for the great service and product.”

Rick N. - Owner
Tailgators Sports Cafe

The demand for longer periods of storage of IP cameras has increased significantly.  byRemote meets that need by offering a new service called the Managed Video Data Center (MVDC).

The MVDC provides customers with dedicated storage to record any number of cameras,  from any number of locations, for an extended period of time while taking advantage or our state-of-the-art Video Data Center (VDC) hosting facility.  Storage solutions can range from days, to months, to years.

Each MVDC is tailored for each customer requesting specific storage requirements.  The monitoring, maintenance and management for each MVDC is provided by our trained and professional team at the Video Network Operation Center (VNOC) through our Remote Video Support Center (RVSC).

The RVSC includes the following services:

• Phone-in technical support.
• Email and on-line technical support.
• Ongoing BSC software updates.
• Ongoing BSC software upgrades.
• Remote connectivity monitoring of the cameras.
• Remote connectivity monitoring of the VDC server.
• Remote monitoring of the archiving status.
• Remote system health checks and maintenance.
• OS updates and patches.
• Remote firmware updates of IP cameras and encoders.
• Notifications of off-line devices on the BSC software Home Page.
• Notifications of off-line devices to an authorized email address.
• Notifications of off-line devices to an authorized phone number.
• Training on the BSC software operations for the primary contact.

Managed Video Data Center (MVDC) Storage Solution Example

Who is choosing our Managed Video Data Center (MVDC) Storage Solution?

Little Caesars Pizza
This pizza chain franchise owner with locations in North Dakota and Minnesota has chosen byRemote's MVDC solution.  The franchise expects to open 60 stores within 3 years and wanted a solution to record the video off-site to a secure centralized location.

byRemote, through our partner Ignus Technologies, has provided a solution to include 2 DSL lines for 9-10 cameras per store.  Crucial cameras at each location are recorded in a higher resolution of 640x480 for more detailed playback.  The owner will now be able to check on any of his stores remotely with both live and recorded video from any PC connected to the Internet.  Store managers are given restricted access to only their store's cameras so they can monitor their own locations.

Our MVDC storage solution has provided Little Caesars Pizza with a flexible, scalable and managed solution which ultimately eases the responsibility of the owner to maintain their own cameras and puts it in the hands of professional managed service providers.